Shipping policy

Shipping Policy

Last Updated: May 24, 2026

At NUT STORY, every order is packed with care to ensure freshness, quality, and a premium experience. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed and dispatched within:

Same or Next Business Day

Business days exclude:

• Sundays
• Public holidays
• Declared holidays affecting logistics operations

Orders placed after business hours, on weekends, or on public holidays may be processed on the next working day.

During periods of high demand, festive seasons, promotional campaigns, or unforeseen operational circumstances, processing timelines may occasionally be extended.

2. Shipping Coverage

NUT STORY currently ships across most serviceable pin codes within India through trusted courier partners.

If a delivery location falls outside our service network, the order may be cancelled and any prepaid amount will be refunded in full.

3. Estimated Delivery Timelines

Delivery timelines vary based on location and courier network availability.

Typical delivery timelines are:

Destination	Estimated Delivery Timeline
Major Cities & Urban Areas	2–5 business days
Other Locations	3–7 business days

These timelines are estimates and may occasionally vary due to circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

NUT STORY may periodically offer:

• Free shipping promotions
• Minimum order value benefits
• Special campaign-based shipping offers

Any active shipping offer will automatically reflect during checkout.

5. Order Tracking

Once an order is dispatched, customers will receive shipping confirmation via Email, SMS, and/or WhatsApp (where applicable).

The notification may include:

• Order details
• Courier partner information
• Tracking number
• Shipment tracking link

Customers may also track their shipment at any time by clicking the "Track Order" option available in the website footer.

Tracking information may take up to 24 hours after dispatch to become active.

6. Delivery Attempts

Courier partners generally make multiple delivery attempts before returning a shipment.

To avoid delays, customers are requested to:

• Provide complete delivery details
• Share a valid mobile number
• Ensure availability at the delivery address

7. Incorrect Address or Failed Delivery

Orders returned because of:

• Incorrect or incomplete address details
• Customer unavailability
• Repeated failed delivery attempts
• Refusal to accept delivery

may require additional shipping charges before re-dispatch.

NUT STORY is not responsible for delays or failed deliveries caused by incorrect information provided during checkout.

8. Delivery Delays

While NUT STORY works closely with logistics partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond reasonable control, including:

• Weather conditions
• Natural disasters
• Transport disruptions
• Regulatory restrictions
• Unexpected logistics network issues

Delivery timelines shown during checkout are estimates and should not be considered guaranteed delivery commitments.

9. Damaged Packages During Delivery

If the outer package appears significantly damaged at the time of delivery:

• Record an unboxing video if possible
• Take photographs of the package condition
• Contact Customer Support within 24 hours of delivery

Please retain all packaging material until the issue is reviewed.

10. Multiple Shipments

In certain situations, items within an order may be shipped separately due to product availability or fulfilment efficiency.

Customers will be informed if an order is fulfilled in multiple shipments.

No additional shipping charges will apply for split shipments initiated by NUT STORY.

11. Customer Support

For shipping-related queries, please contact:

Email: customercare@nutstory.in
WhatsApp: +91 99303 66500

Please include the Order Number for faster assistance.